Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum sixty minutes after the support ticket or e–mail is submitted. If your case calls for further assistance from a server admin, we will forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be required for reaching a solution. And if you make use of our Optional Managed Services package, any of the server administration tasks included there will be performed whenever you specify.
An Excellent Support Service
We will be online for you 24x7 to respond to any queries that you may have with regard to our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need help with server admin procedures, you can check out our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
We have equipped the Online Control Panel with a circumstantial knowledgebase, which features exhaustive explanations of all its features and functionalities. Plus, we have prepared exhaustive video tutorials that will further instruct you how to perform a particular task or resolve a commonly encountered problem. The educational articles and the tutorial videos are readily reachable from every Online Control Panel section via the Videos and Help buttons in the upper right corner.