Regardless of the fact that the hosting service supplied by the different companies is virtually identical, each provider has got their own platform with its own tweaks and different ways to carry out given procedures. That’s why, a vast knowledge base will be rather useful both for persons with zero prior experience and for technically practiced users who will sooner or later learn how particular procedures are carried out, but will lose time in the meantime. The purpose of such a knowledge base is to help make the hosting service quick and easy to use, sparing users both time and efforts. The outcome is more contented clients, as they can easily find the information they’re searching for, and much less work for the client care team representatives, because usually the vast majority of the enquiries and problems that customers have are already listed in the knowledge base. On the condition that the articles are well-written and cover more things, you will be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Cloud Web Hosting
All Linux cloud web hosting packages that we’re offering include a detailed knowledge base where you can find everything you should know with regards to your web hosting account. Irrespective of whether you’re planning to set up a new MySQL database, to redirect a domain name using an .htaccess config file or to set up an email account on your desktop computer or telephone, you can just read our step-by-step help articles and all the info that you need will be there. When you open a specific section of the Hepsia hosting Control Panel, you will see articles that are dedicated to the functions that you can access through it. In case you prefer to check the full collection of articles and get acquainted with all the features that Hepsia is offering, or only to read generic information about the web hosting service, you can examine the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our absolute best to cover any complication that you might possibly chance upon, but in case you don’t find the information that you are searching for, you can always touch base with us, as our client care team members are available 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an exhaustive online knowledge base for all our current and potential customers, so in case you buy a semi-dedicated server package through us, you will be able to find any information that you’re searching for at any time. We’ve got loads of educational help articles, which will help you better understand what is going on in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are merely two examples. Our detailed guides will help you do anything you need – extract the contents of an archive, import a database, forward a domain name, etc. On top of that, we’ve also got troubleshooting instructions, which will permit you to discover what spurs a particular problem and the feasible solutions for it. In case you can’t send email messages or your domain opens an HTTP 500 error message, for example, you can resort to our knowledge base and correct the issue instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-inclusive Help section.