Integrated Ticketing System in Cloud Web Hosting
In stark contrast to what you may find with numerous other web hosting providers, the support ticket system that we’re using with our Linux cloud web hosting packages is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize several login credentials, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a question or come across a problem, you can touch base with our customer support team right away. Our ticketing system features an intelligent search mechanism. This means that even if you’ve posted loads of tickets through the years, you will be able to find the one that you need easily. In addition, you can see knowledge base recommendations for troubleshooting commonly experienced issues.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you won’t need some other platform to touch base with our client care team – you can do that on the spot as soon as you experience a difficulty. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally simple. Using our clever search option, you can quickly find any ticket that you’ve already opened. You can open a ticket at any given time whatsoever since our customer support staff members are on duty 365 days a year and answer within the hour, even though it rarely takes that much to receive support. With Hepsia, you will have everything in one single location and you can just forget about signing in and out of two or more platforms to troubleshoot a simple issue.