In case you’ve purchased a hosting plan and you’ve got some enquiries regarding a concrete function/feature, or in case you’ve faced some issue and you require help, you should be able to contact the respective customer support staff. All hosting companies use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the very best way to solve an issue most often is to send a ticket. This form of communication makes the responses exchanged by both parties easy to track and enables the customer service staff representatives to escalate the problem in the event that, for instance, an admin must become involved. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you must have at least 2 different accounts to get in touch with the customer service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts might often be a drag, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast to what you may find with numerous other web hosting providers, the support ticket system that we’re using with our Linux cloud web hosting packages is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize several login credentials, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a question or come across a problem, you can touch base with our customer support team right away. Our ticketing system features an intelligent search mechanism. This means that even if you’ve posted loads of tickets through the years, you will be able to find the one that you need easily. In addition, you can see knowledge base recommendations for troubleshooting commonly experienced issues.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting packages, which means that you won’t need some other platform to touch base with our client care team – you can do that on the spot as soon as you experience a difficulty. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally simple. Using our clever search option, you can quickly find any ticket that you’ve already opened. You can open a ticket at any given time whatsoever since our customer support staff members are on duty 365 days a year and answer within the hour, even though it rarely takes that much to receive support. With Hepsia, you will have everything in one single location and you can just forget about signing in and out of two or more platforms to troubleshoot a simple issue.