When your web hosting provider supplies live chat support, you are able to talk with an agent in real-time and learn useful info or get a problem resolved in a timely manner. The key advantage of using chat rather than calling to talk to a live person is that you will need just a computer with access to the world wide web, therefore you will not pay any rates if you're in another state or country. What's more, it is much simpler to copy and paste information like domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the telephone. The live chat is also a much faster approach to contact the hosting provider's support team compared to using a ticketing system. Last, but not least, in case some problem needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, so you will not waste time - something that is impossible when you are on the telephone.