When your web hosting provider supplies live chat support, you are able to talk with an agent in real-time and learn useful info or get a problem resolved in a timely manner. The key advantage of using chat rather than calling to talk to a live person is that you will need just a computer with access to the world wide web, therefore you will not pay any rates if you're in another state or country. What's more, it is much simpler to copy and paste information like domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side on the telephone. The live chat is also a much faster approach to contact the hosting provider's support team compared to using a ticketing system. Last, but not least, in case some problem needs a little more time to be taken care of, you are able to do something else while you wait for guidance on the live chat, so you will not waste time - something that is impossible when you are on the telephone.
Live Chat Support in Cloud Web Hosting
Together with the phone and ticket support, we offer live chat support as well. You'll be able to get in touch with us every day, which includes holidays and weekends, and we can give you more details about the Linux cloud web hosting packages that we supply in case you are not among our customers yet, or about common and billing questions if you already have an account. Though for entirely tech matters you need to open a ticket to the tech assistance team, because such issues require extra time to be dealt with, you can still get in touch with us through our live chat for some tech information. For instance, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every day, even on holidays and weekends. It's the best way to learn more about our Linux semi-dedicated hosting packages in case you don't have an account yet or to get some issue resolved if you're a customer and our support agents will help you live regardless of the time of the day you join the chat. If you are hesitating which plan is more suitable for your websites, if you need advice whether you should obtain a particular upgrade and how to obtain it or if you experience troubles setting up an e-mail account on your PC, you are able to contact us and we will supply you with the needed details quickly. Our live chat is accessible even after our phone lines are off for the day, so when you have an account with us, you can be sure that you will always receive quick assistance with any question or problem that pops up.