If you’ve ever got any enquiries with regard to your web hosting account or you encounter a problem with your websites, you will need to get in touch with the respective hosting provider’s tech support team. It may not make any difference how swiftly they will respond if you have a generic question, but a problem like a bungled software app update, for example, may lead to your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any downtime will harmfully affect your website and you may lose existing or prospective clients. Many web hosting providers, particularly resellers, respond to emails and tickets within 24 hours, but in the e-world that is way too long, since customers will scarcely ever go back to a website that is not working correctly over an extended time interval.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting packages feature a 60-minute reply guarantee, which goes to say that regardless of what query or predicament you might have, we’ll always be there to help you. In reality, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and pre-sales matters. Our customer support engineers are available 24x7, even on official holidays and weekends, which suggests that you’ll get quick help anytime you need it. We know just how priceless time can be, so by the time we respond to your e-mail or ticket, we’ll have examined the matter and, if we haven’t figured out a solution, we will provide you with more details about what you need to do on your end, if the case requires it. With our support services, you can be certain that there will be someone to help you out immediately, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from our company, you can take advantage of our truly fast support services. You’ll get an answer to any ticket posted via the hosting Control Panel or email sent to our customer and tech support staff in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to investigate and rectify a problem. We will provide you with more info in case the solution involves something that should be done on your end. In case you touch base with us during public holidays or weekends, the response time will be precisely the same and considering the fact that our support staff will be at your disposal 24x7, you’ll get prompt help for virtually any general, technical or billing issue irrespective of the hour at which you contact us.