You will find a lot of cloud web hosting suppliers available, however many of them are resellers that have restricted resources, especially when it comes to support. A way to distinguish them is the option to reach the company over the phone. The level of support that you'll get through this method of communication will vary based on the supplier - several of them offer professional phone support, others offer basic and customer support only since some issues are more time-consuming and it's more convenient to be resolved via a support ticket, particularly when the issue needs to be escalated. Nonetheless, it's good to know that you could always reach your website hosting provider because there are countless small issues which can be managed without difficulty and in a very timely manner through a phone call, not mentioning that you'll be able to get more info about the services before you become a client.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hours every day, you are able to get in touch with us and talk to our customer support agents to find out more about all Linux cloud web hosting packages that we supply and ensure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we now have phone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you'll be able to call about general and billing issues, or even about some technical matters. In case the issue is strictly technical or it needs longer time to handle, you will have to use our ticketing system, that will enable both you and our technical support crew to track the details given by each side.
Phone Support in Semi-dedicated Hosting
Any time you want additional info regarding the Linux semi-dedicated hosting packages that we supply, you will be able to call one of the three support phone lines we have around the globe - in the United States of America, Great Britain and Australia. Thus, you have the option to check in advance whether our services are appropriate for your websites. In case you're already our customer and you own a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any type of billing or common questions. For strictly technical matters you'll be able to use our ticketing system so as to get in touch with our technical support because someproblems just require extra time to be resolved, but we will help you over the phone with quite a lot of minor technical issues as well, saving you time and efforts.