The customer support that you'll receive from your cloud web hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an existing account. Timely and clear information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual web hosting supplier not from some reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it's likely that you'll wait for a couple of days so as to have a response to any query, therefore your web sites may stay offline for quite a while. However, a company which provides various options for communication and has a technical support crew that is available at any time will assist you to right away and help you limit or totally avoid any downtime and potential losses.
24/7 Customer Support in Cloud Web Hosting
We supply 24/7 billing, customer and technical support for all of our Linux cloud web hosting packages
. Even if you aren't our customer yet and you have some questions, we can give you a hand without delay and provide you with the necessary information, to give you the choice to make the best decision when you purchase a new website hosting account. We are available twenty-four seven, including weekends and holidays, and we supply numerous ways of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we have several telephone numbers around the world, thus you will be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to get assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you get a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and general queries. Our representatives can help you pick the most suitable package or provide you with details about our servers, in order to confirm if the system requirements for your websites are met. If you are a current customer, you'll also be able to contact us via electronic mail or through our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that if you use any of these 2 methods of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even big ones, you will be able to compare the reply time because it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages
, you will not have to wait for more than one hour in order to get support for any situation that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets that you open from your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local phone numbers in a couple of countries worldwide plus a live chat service where we can easily assist you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 using the different means of communication, so whatever your question or problem is, there is always someone to help you out right away. If you need help with third-party software, which you cannot deploy or which gives you problems, you are able to benefit from the Managed Services upgrade package that we supply for all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive well-timed support in general, let alone if you operate a whole server, that's why each and every dedicated server
that we offer comes with 24/7 support with 1-hour answer time guarantee whatever the problem. The service is absolutely free for any kind of issues with the server or the software that was installed from our administrators during the setup, which means that you'll be able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing area or you can send an email message, and the actual answer time for either of these rarely surpasses 30 mins since we have admins available 24x7. In case you need general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to include to your server plan from your billing Control Panel.